Redesign invests in members and staff.
Horizon Credit Union commissioned BWA to develop a new design standard for its new and existing branches.
To deepen its understanding of the credit union’s culture and goals, BWA held a design visioning session in which members of the design team and credit union staff participated in a collaborative, creative process that shaped a shared community vision and established common design goals for Horizon branches.
This new branch – on the corner of West 6th Avenue and South Washington Street in downtown Spokane – is among the first locations to implement the new design standard and address the updated design goals, which are to:
- create a contemporary, unique Northwest atmosphere
- elevate the member experience
- enhance the work environment
- boost employee satisfaction
The entry is clearly identified by a vaulted exposed truss that also allows for signage and lighting. The exterior pallet comprises warm regional materials, including masonry veneer, wood-grained siding, and a vaulted ceiling with exposed glue-laminated timber beams.
The interior layout facilitates member-staff interaction while providing flexible, minimally defined workspaces. The traditional teller-line concept was replaced by multifunction teller pods, which promote member-staff communication. Warm and welcoming, the interior reflects Horizon’s core values.
The lobby features a fireplace, comfortable seating, and a tech bar, creating an inviting environment. The vaulted, exposed wood ceiling and large storefront windows infuse the space with natural daylight.
BWA also supplied interior design and landscape design services for this project.
- Client: Horizon Credit Union
- Location: Spokane, Washington
- Size: 3,100 square feet
- Completed: 2020